Security Incidents

Hailer has a defined process for handling security incidents and personal data breaches.

How we respond

1. Contain the incident to stop further harm.
2. Investigate what happened and which data and users are affected.
3. Fix the cause and restore normal service.
4. Learn from it and improve our protections.

Personal data breaches

If a breach affects personal data:

• When required, we notify the Finnish Data Protection Ombudsman within 72 hours, as the GDPR requires.
• We inform affected customers and users without undue delay when the breach puts them at risk.

Report a security issue

If you find a security problem in Hailer, contact privacy@hailer.com.